Was steckt dahinter, wenn Dienstleistungen seitens der Stadt oder der freien Wirtschaft reibungslos funktionieren? Wie werden die Schnittstellen der verschiedenen an einer Dienstleistung beteiligten Systeme gestaltet? Wie sorgen Service Design Gestalter/-innen zunehmend für Nutzerfreundlichkeit im Rathaus oder beim Telefonanbieter? Manuel Großmann und Olga Scupin von Service Design Berlin geben eine Einführung in das Thema und zeigen internationale und regionale Beispiele für erfolgreiches Service Design. Sie veranschaulichen die wichtigsten Service Design Methoden und vermitteln, welche Fähigkeiten Designer/-innen benötigen, um Dienstleitungen zu gestalten. Auch thematisieren sie, wie sich Design-Qualifikationen im Service Design Kontext vermarkten lassen, welche Weiterbildungsangebote bestehen und welche potentiellen Kunden qke Skmhejnbter jp fs Enppvj wiej.
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jfx.jwxntf-urvgna-drvwkyk.cu
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jfx.jwxntf-urvgna-drvwkyk.cu
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