Service-Katalog und Configuration Management sind zwei Themen, die alles andere als neu sind. Dennoch sind sie hochaktuell und ein Themenbereich, in dem immer noch viel Geld verbrannt wird. Vielen Unternehmen fehlt es immer noch an der notwendigen Transparenz, wodurch Handlungsbedarf besteht. Wie also lässt sich die Sache am besten anpacken?
Herausforderungen an heutige IT-Organisationen
Soll ein Service-Katalog von Configuration Management profitieren, muss zunächst Klarheit über die Ziele hergestellt werden. Welche Herausforderungen sind zu meistern? Was soll erreicht werden? In den meisten Unternehmen dreht sich die Diskussion um eines oder mehrere dieser Themen:
IT-Organisationen werden immer komplexer.
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Herausforderungen an heutige IT-Organisationen
Soll ein Service-Katalog von Configuration Management profitieren, muss zunächst Klarheit über die Ziele hergestellt werden. Welche Herausforderungen sind zu meistern? Was soll erreicht werden? In den meisten Unternehmen dreht sich die Diskussion um eines oder mehrere dieser Themen:
IT-Organisationen werden immer komplexer.
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