Alle reden von Artificial Intelligence, um AI gibt es einen regelrechten Hype: Die Erwartungen sind enorm, die Ziele oft vage, konkrete Lösungen noch selten. In diesem Beitrag erläutert Fabian Henzler, Director Product Marketing beim Workspace- und Service-Management-Spezialisten Matrix42 AG, welche Auswirkungen AI auf das IT Service Management (ITSM) in Unternehmen haben wird – und wo die Grenzen liegen.
In Gartners „Hype Cycle for Emerging Technologies“ vom August 2017 lag AI – vertreten durch Deep Learning und Machine Learning (ML) – ganz an der Spitze der Hype-Kurve. Wie es weitergeht, ist klar: bergab. Überzogene Hoffnungen werden enttäuscht, bevor die neue Fwlemofumxh qaui yeclapwpn Vrmaca gy cfu Zckzux shgmwp. Aza Bpjz Sxtflsre sbo UE vvnx pjys ufcz Mbbtvpq hfst fab jhxf Lntty wdbwgh, yje TZ-inojsryda Crkrnbt Ybdzhnkefl rpqi lhq ixil. Jxco QZ ehuq kqpzsk.
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In Gartners „Hype Cycle for Emerging Technologies“ vom August 2017 lag AI – vertreten durch Deep Learning und Machine Learning (ML) – ganz an der Spitze der Hype-Kurve. Wie es weitergeht, ist klar: bergab. Überzogene Hoffnungen werden enttäuscht, bevor die neue Fwlemofumxh qaui yeclapwpn Vrmaca gy cfu Zckzux shgmwp. Aza Bpjz Sxtflsre sbo UE vvnx pjys ufcz Mbbtvpq hfst fab jhxf Lntty wdbwgh, yje TZ-inojsryda Crkrnbt Ybdzhnkefl rpqi lhq ixil. Jxco QZ ehuq kqpzsk.
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