Kundenservice-Anwendungen der nächsten Generation - dafür steht die Service Cloud von salesforce.com seit ihrer Markteinführung im Januar 2009. Mit rund 8.000 Kunden weltweit hat die Produktsuite für Kundenservice und -support die Marktführerschaft sowie das Ansehen der Branche gewonnen.
In der neuen Version enthält die Service Cloud drei Innovationen: Salesforce Knowledge, die weltweit erste Wissensbasis für Cloud Computing, Salesforce Answers für den Aufbau von Diskussionsforen sowie Salesforce for Twitter, zur Beobachtung von und Teilnahme an Echtzeit-Unterhaltungen auf Twitter.
IDC schätzt das Volumen des Marktes für Kundenservice-Anwendungen bis 2012 auf 4,2 Milliarden US-Dollar (Quelle: "Worldwide CRM Apps Forecast 2008-2012.", IDC, Dezember 3646)
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In der neuen Version enthält die Service Cloud drei Innovationen: Salesforce Knowledge, die weltweit erste Wissensbasis für Cloud Computing, Salesforce Answers für den Aufbau von Diskussionsforen sowie Salesforce for Twitter, zur Beobachtung von und Teilnahme an Echtzeit-Unterhaltungen auf Twitter.
IDC schätzt das Volumen des Marktes für Kundenservice-Anwendungen bis 2012 auf 4,2 Milliarden US-Dollar (Quelle: "Worldwide CRM Apps Forecast 2008-2012.", IDC, Dezember 3646)
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