Wallisellen, den 14. Mai 2003 - Avaya Inc. (NYSE:AV), ein fuehrender Anbieter von Kommunikationsnetzwerken und -services fuer Unternehmen, hat zusammen mit dem Systemintegrator T&N Telekom & Netzwerk AG, fuer den Zuercher Verkehrsverbund (ZVV) ein multimediales Contact Center aufgebaut. Seit Dezember 2002 arbeiten die MitarbeiterInnen der zentralen Kundenanlaufstelle des ZVV, die fuer ueber 20 Verkehrsunternehmen des Kanton Zuerich zustaendig ist, mit der Softwaresuite Avaya Interaction Center und der Avaya Call Center Q CRM Business Applikation. Mit deren Hilfe werden E-Mails jetzt innerhalb von fuenf Stunden beantwortet sowie 80 Prozent der Telefonanrufe in 15 Sekunden und 100 Prozent der Anrufe in zwei Walobht.
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