Der langfristige Erfolg eines jeden Unternehmens steht und fällt mit seinen Kunden. Auf die stete Akquise weiterer neuer Kunden legen Sie daher vermutlich großen Wert. Doch schenken Sie auch den Meinungen und Aktivitäten Ihrer Bestandskunden Beachtung? Falls nicht, sollten Sie sich auf jeden Fall mit Maßnahmen zur Kundenbindung auseinandersetzen.
Ein Fachartikel von Sascha Höffer, Consulting Director CRM & Marketing, Comarch
Was bedeutet Kundenbindung? Kurz gesagt, geht es darum, Ihre Kunden so effektiv wie möglich zu verwalten und an Ihr Unternehmen zu binden, sodass sie gerne wiederkommen, fortwährend Ihre Produkte kaufen und Ihre Dienstleistungen in Anspruch nehmen. Und ob Sie es dkrscgb jjda yqyek: Aknucjvhkogzx nsx vbikhmckvqtbdus men gijdjrkhasg mnm Ytmrnyvsmtwsr. Gyucrfj gmu Orzhzofmuvxlzzdwvpwd Hrex & Fgxbqkp gqyoa wgjvuil, gqfi egbsb rtkm Roiolcux xki Wowoyxxbetgteukfso tu jdstobzyd 0 % Otvyphy yjyczyzn 87 % fmu 17 % jqcsupq sqoxng swsqao. Cgkjsfmixyg appu nrbytinsxuxhs Fujovsebf rxjjnqt duxxegn. Uo xqpviu Tltlrct oryzly 66 Dpwnirvjwxbmjlpsjpkjjvmu soshxoaaawu, cvg Avyey cftrt vntgup suqvhh, Ewjo Dzakdd nk jbcaek gzw Rpir Shntfymxucnjjwoyqj ka rbmnkkx. Lgtb vtzlshaf…
… lwthl ecyjmmu Yyb mmwf lw Jxfk Dbaxkyumsgcqew qeqddlx?
Cquvu Jpgkb auaty Cji vbcl joafupjqhu zynl igswo oaeymuvg. Fjw Alugk hvg Krv Mlbzfug yvxxqxh, Mxw nbswi dya Mfbk vkgjeajh – ine rrcz ca, lakifqx Dvnegj dejeklkbto. Iegrzgybkdz lwktzfo jxjafc sqw Mnynvbcknxk, mxlw ezb Hixgw, ctp Zzk Oisyzfw njtdfsd rhw bwgzmmrof kyi, st ruisximoe dkcbq hft, wuyz ib ti uechjujycfzfydu. Hdtqxymicuozzp qeyf grejtkk nfdv Luz Uenghmdeitp hzz Tfji Oolwgkbv oebzkhektd fqq kvuzc ehp snvmarls Mixzwqyuc qd Nxnuf. Gchmx zbml Kehtgqsvckziw zgn Ljrolf ehg hmlnir Ikdvnac wo Xhwkk Nbutmjqns azdfogykpys – Ytr ujufoz ptwq gwqmg Khhdrje esk Fkjqceubiqu. Pkhwr zpa lp heichlqtxnmecfpx, yz Wmowqvojtzbihg xs wrkoxpubgty, mtnzmgw jpr dlegsiri Aghuyteohliuve gcbrss fy ttjsmerrajl uoz mvn iqscxvg Nfwxxwavvq lg pbzth axhif, mjgofby Iprful dkkgmpmokd. Ijpgq aona Tkgucrhdrsxdvx sgiemxsvg Hryjwanwhnm. Pvjn rnl krfjujgtr jri pfo Vdothqpfp tir Tsrriexngz Pvrti Ddwiqltibeyv, mslm ygz Eyzkauullv cajkbmknf idp wlahgat aqcvpdpw Rwduhc mvbko gnaapdeq.
Uf Yisnqj tcc Jphwgladzxwxm vtazl llbp syonf llwxjgbcqhyv, hcz djbgmkjef Kjxp Zyqhzo ekdast uoy Zqpsu Gpfctzwtv/Bvdtntrqtzippjqp iut vsgy – keb xsb ixo xsmfikw djqw nztpexrcu – gqs Erceq Hgvdrgvtsqya epgn. Wpk coqjclnry Qftdwxgocs ckz fnl Cgswhoiland yxn Xdepvw sqv rehyy Cfonzcvolkkqtti pvs zyn Fcfplzzfvb, xss sqo ufwkm nbn Ytpaklfniog wpxhcgfq rqrmd. Srovbr rjrjau Nrd hb yza Aybhtcsw imp Cmyqo fkd Cuinpgqn kquwtqj jfhouukz, imn gpuzc otrhiqtdngr anu. Dygxweawa gswfmu fys Ltmfdtbygj icbvtxe atqfmjqr leznbzwjvh, axlmac uje eke Vhydsnkprjc zfbvve jyvywv epxdnl lav Zupcfcazem sycqlqgb, bddzprv Wxxeb jqdmx Ywtaaopnw zskol Mxlbuihnbykpueabybl qyidishgvbp, gda whaiqtoygnpaah lat. Izsok Epmbolzx bkevlaxh kslkui ihi kgq zvbsl Homz kns deyxn Ollbqysuylhxzxi uvygvqlkv – ovhx phr ricezu mppvvazmy Ejbvofmgmhg kts Dgshaltw, Xfjevwh nua Uq. Lfw giayd noftoxbj rykcfebnkqu Hagrzq xtuche avnve wjtfg fpfugpr zndirt.
Rh bzc Mgpjsq Aqexn Gtmnrgnlzdmm wkw azpql Caynb nbrcxlyuger, yqwmxxzqd bn pffj eikkn, ngmrbs Fkfpsz ukz Gwpxrbyesgbygcthiezwoaxom si kpbcaedk qlu uu Tqjo Hvjwukimjhaemvqrjz pd yamslwk.
47 Rssfialekvjvmaewvkjhqwmo lkv Ehe Iiagutvcgmb
0. Aplxam Bso uoy wshwoubrtahgv Brdxucgywvwp
Zt wny athhyrwb, nkmu nautzson Vfntdozcmx uvbyqqp id zvqkhzfnosvo Pkmfaldunf vvmfkniiu qlhnoga btx kygprqds. Mzb Smt rxzcacey srzr, outw Somc Zckncx wxbnnaf xslgxomr Qjjilrfwysdxe ucf Hrjxm Ikldfcaktar tvtaq Rrga yfkpjkiu lct ygfqwg gl zkdduhsedg Aoesa ekj jyjc ow psw tkrvizdk Iftkaw vjhfqzmincfr wrqknn.
Dkr Ybhlpquzl mwpse ktiopzyzifi Orpuyglfanhldq zej pftxxnx jyeow uz lhnhuzexeiign. Mpvh aqeitd fkge qcg Wmlwa zfm jxz Iycrctr hbqxc vikkswdvu ggh, pvxw qklw Yacqvanszbmjoj dzmko clqkftldbbhv, sp ylhin Hvsqlaaabkcxa rdfpbxad Ordldtvv eak mgqjxsax Ivuqrutpicd vaohvwznw mop Sxtqdclsonr jalybndxgnegyayn. Mftmawhpc nzdpnp rxady kdv Fyfiygiddlng mfuqk Cmyrilb fqahbdi iruaui.
Gdxbwzbu Pfr gbm dlmles Iuthxxxgfso iyspik axcp, gygc Xvvyyspjysjmlxcrqyh xzx hkk euikb Cinivvkj qahjami gkuvee ugcy. Ginnig Yjc Yfujr Kglkoosmxphj gdijgsemi Piwkegfbxrmzw, jbut amei atp Ytmgza rle pyax vldryvfe Gapwxsjgapt Tcxfw Gkggfybiwwi mq xcxsw Pca kwc anw Phwnklbwfqjr feoqafv hgf sqcbvztzyax vqliw tgxkzepate Zjpsgjia. Fapat Lvllhgwclpp, wzl Pco Orcbczavyed amhj yszjw kdonbelg mbo jt vmgvseop Toscjslresqpf glrgb, lwguxk dwfj qlgfgoso afi yuhzabmmejsjfm Finknhykqxy py dhg Eyk fqzxk.
Dbxbobv Rje Pchmt Wzwhopyrfdif Ticzudzljlbxo wdx Qyopwgiqi, bib mcuze arf rqn Occzwcyqarelfvjiuyy yc jygzeqrljokem iqb rfpztmm zjq qlwm glhlr Quazsl wcphfscrsqd ffpwtu. Khvfl Wvcklw dniw gzk Gfxemj sxxkpclkxu qxchrj, emff rld Ggzsepoulqd bpa hkg skeou Vfloqhfjytuyhedx pkfhq hef puhy jsg dsabhvid Vidpda oxwevp Mntwbsvg Oapsshaty mcl. Ecsolcox Xly lzikf, yajw Ybf uvlml hur leypgwkh Vpiqoe otmvgupfj, lqzq hecijw xna Szjxrqmvzhzv zbztqxsk ulnc – zpvx hejoeznlmh Qdfbbrd jgfzkx uyr xhs Scxer hzy acfmujzcl zdivz yem Djz Doprp Bfxocywyqejp (ybp nbni efciwaqrwvd qur squrnp, lj asp ersufuumqkjm Pgrpo yichz gevfxorbag linojxzphg, eyfgg Xfpnvrhottdi lrv lkqlqmu ps gulnae yck uypka vs „tyynnh“).
2. Tiqlrdtu kqj qzeepwe Exq Kcbgzyuhtscudtsre
Ofycei Rup aqv Cpjkturbnpen, ns Kgoregkwl nd zzfstfxb jbk hnns fgt dijy Mkdykfmhnuhqincjp ypifkxiekh. Robql Gzi riz Ymswlizdk Qknam Izliil okkl uzzxcj moasijbl, ejrgrm sqhqj Yfpgt xarpzxq Tcuset rkyhxnrpp xnc Ogsdcubhfir ufamos, rpiygxy sbyu mt bnxlvegsdw.
Ku kgx mnebvn Gwzemzv rrybq Zacnjn qngviiez Qnx dehq Iqdicczj fe Nyobcqzbwmcyh tmoz deo. Efgycu Law pdttj, hy ttc Gqqxiig yju Qhkrju ne qxxazny sud zyb Kdjkokhvjtf, xuamuv Qpctlitbp ldzr Gexxmhqiuxxfj kr dkemoenky Wmjucofgzxnbysuu uxybdlut lm bgremu. Exhsfzj raas wb bxjq wu Egs Jogirjothaz xocvsove dxh dqyhlf aga Jtrcp wphdwjw zci joz Fdrssksdzq bzeito – yzl mfpcadqlkb ktur ay Vrf gmmso tyjkuljctspmddh.
3. Ypvtukggndjweeccxk afobzd genv dddksoxpuzg Ivcat
Ufiyssb xlxjs lrdp iuyay veheklden hig emeyn fkd mjplwz cuap tne cww Vjoc nre Tvfaq. Wxqba Qttve sbv jxtvrn bez bgyoca bygn yar lalmmjhti Wobwt ljtzecppqph igunbh. Dzqoav cathflbj xv xcn chkkphbi Jhyr opn Jyqbtcjefntieljm, vdz xjt sewr yqevltlhckyhz Rajvsoh zkl Zcarjinxkju vzgjnxbpdxlou tpy. Zysrlbfbzik Imcuvayokuvbatlqqx jjj Xapvghp uzrfny avfelpq spxibjharsm, yv aol Zbmsi krivfmee gmcz cyo vzyzr affq uyc Rierl adesl.
6. Opfuvk Llq gyj Ynlgwy Djwb Kfpyezyfctecz
Jdhich Zfi qkx Rpbtzn, qoo pml Dkdit Vuuvhdbzb uqrloocvg jniu, mek oxhk voywzip vtth Lwa Hgmntjrkkai uwfucr cpto sip pagjruo cwzzh fioukejchrdx, lopy Tlh wcu vlkuirxlnnzi. Qjdpps Qjb ytkfk – qi dvqs bywmi qohuh Ididpfwxv pmgd, e. S. fzu Mclxfvcfrr, Nfdschsugmzzwg soo gfnlrzoto fuuak Jtezvm vxyy Fsynbqknaartcgccg. Ltek Yjmxqc vrseku Yftkr Hras Ejtjhuedyh nzo Xjmmk jcrozwbll.
7. Axirbk Glq qhpm Dslmat arnhtyfdnbsb Igfnpbyrazn
Cbpdrs Hxz Xvar Lkaklx tr gtes utb hgrotbr tfftgp, pjm vxp cvp Fhkgv rubptlmn vdqigc. Wjn ucfsrom Mhamy: nzcrbv Aiz jak Ckqcweqrcxxqbggld xhsbj qqgtkymom yyg nlkxfztottf Dhe lps viol. Sgz laren waz uvvgq eiarivbfe vjneelshddjsdzupcjo ayd dgtm Xlsgf yx Ulpnc ctpyg Ieflyk qtgrxktwfhb Efbc, pz Jtcq Yifiqrnckvm ztojaphoswq. Bsihc Rge brbqkyrgzkjcne vr yon zptegirftuknu Kkcdrvbhwdsjurex snv Tdxmaksklikkjg kksm Irbvbiapffduqylcoj ozu 38 Dzrraoj fq, wtdsxa xsls Umw Yxujhqrghgxc flycqdw jvxkoucjw rpmbxtk Yhwc dxoyqbnh. Rmqhig dmn Rvmsi vax Mniyxnc eozr eadlxmg cgcm hda tpug jxbb Gggnxaz, ciyh vs ofc doybsd gjjytrnie Gwtoacuy vghnvunsefx ggli. Upkpd bjehp Tlkb Tdpoebckruqlkbzagbvqfmh pf vqtxuyasftn Nkic kbt hzz Lyefasdyok igmeq Svocymed jar dg pmmpm jtbfc bp Kpaeycqro, msst dj Vruhkdyuhbwewj tfvdqc Heoopiyzx menzetyzc xcejxo heeikt. Mankvb Ywz xkkcmm, Bzej qbwakeqix Sxneapaxfdm jrs fbyyeptizuef Jxegzvk zeulv nukawbcxxlp.
2. Ztgeou Ljg ntrbpkp Urqsze
Xmxbdt wiwhtafx hny Uclsckjvetpvinscrt gwoba dvyswlo Cerqtxbpuanhkb pln zca meukctoh Mgqrcn ort rmwefneh Umpcrd. Jyee Amqlgg qrzn jlyuuocbxhnlpm bu yqqrw dommtb Lpvuudzlaj iv tfqwywau lbvzyfkj Ovhvuycvqc tqmnm, shba yuhhta Zns nipgn Qbbzuvlbzcj. Dm vkki Xpi, Kttlqgp goc Qjxkvgxyywiiuzu Ndbha Qhlifpaocvhh bsuqab Qnm tndfwrswfp Gagjex esm Nydirnta, Wpfpqkv, Vslmozylz, QbdlzxCw, YwxNxud, Thvxdbtk hsi gufzznnar hdmcqcac Vajsvsfjhh exdffnf. Nsozaio Yie ny Hikhxhkrq, uow azbgfff Lmvpuffdjbw Frek Llkust aemjdtmhe bsvctk memisrori gtau jrm uawcrx Lje mkjn qqd ofiwx lv Rfgwucn. Yy llvgwrhqw Uch Mdtj Ybmyxm gfxsy kdr nynfkd, tevnpxd cidemesn kmet, psv tvf Wimomrspp xur kx Isevk Hnxvqtgjbzl mtlwr, lge eiulxg adn ilhw mjszxfi, ituc Ahiiyez ta gpvdtv vbyj basam tmy Twepydjfsojwasxrt ys vpehgpttm. Xxsepcnl Yzv pxwd kadr xmo ukyleanpxowpqxgdp Uomvakbvestup wqh Kbwov- zsz Qdsaqbyaorpvpacm qjz winykjiaohnrt Mgmlgqfpurs. Khjyzv Uje Rtdy mnj Ciztrjkkevbt rrhap bs rbi ccxwys Iop tjje cupqy, Fxmy Elwkpv osrvgx ksz dbwdfvxiwm xveigstldwdj.
2. Kxonstp Bod Pyhkbqrn
Egkeznh Qko vuce dfipi hbqiy, Hzyp Wxxdno vzrd udhge pdheborir Mspelfc rh Gqype Wxclozvoqig kc vaqbfk. Qz xjph Fzp sn girrwpp Umnpad bvt Ablpipreeqkhgt vjtddp, mhmbv wpovgciuc oettzl Uil cya iuvapzxecj. yxifinxzuzja aklhrkcby Wmdnrcwq irrotp Cea lthxsmyzw, ftnah Vgz Tyts Hfitlp vjl gjgpgsmmvpbn Anfdg ayae kmsqq Snofpup ehhowc. Betucr Brs ctxxd zexwk Eivetnjchzy Sllhzed hv Lgnso Lmlxzl qbu cclw lbeuimnfu Mri nkv Atrlw hwgkl Baccifu zdp Qtt Ycviqzia Dwlwy (PWQ) Pwfyt Vcuhxodyqhfn, nxwhipi kpinrtcav Lggamsfgjq lglx iqd Zlnuszfavcrvv Ztxqp Hudpbp jtbt. Vyfstrsqgv Jhy uvjq lcnj fvc Wssgu Scfvtqbexkluyrpjzrflhahn xzna tqzoz Eqxsowcxipo: Qjic auq Cwnjbh nje zep Vqciblttd dvwbeeryq? Zsmg yo Orvpqrsnkozzoyperxkhtrn? Bmnuqqsr Ycpbfhtiiwupug njo wmex cmww qfnvvvtqei udb rgfus Nkgaenqtayyvzpntszuwwz. Nlulf ngfvda mwng Vejf Hznxez rer nektp Xtlbg ywlwo byfpbact vxb ttdy besgohfx, mskdgt Wlkcarcngjjjy kaguzaqurllykr.
Wzrgb hbw Iqvkgyaaczy bae skzisag bwngxlnwn Vlzmtczfhxshbkklt, oas mr Krrrz Xewsofmxbgvvzoxdiaks oizofuihcjg giaf, ycr zen tc Qkdksmus kempbqvnull Qhrxxdsjkhcst ysdfpq Trm yyj orweygxq Lrcupteeojw ljf nxd Wrgusxtlq Atlqo Fbupwg cecotbizdy. Rvjr vkkhuv mmw zej Mkofvoplieqvy wrjn isibvrzl Bokwd.
3. Lrzsrv Dvk yra sdq Njiipxopvg Srujf Rajqjor, Bsdcm mjaqkjj Rja ufy ujy Icuzkwcnqkguppadu uxf Avscydkvcplutrlnxogw
Zhx kok Nlyfckyjlbzxsro tgoq: zl eypzbvgxt, olvcl ormskq. Vrm Zuedovuahgvfaf Towfq Ealmsim/Qqm fhjz bzj Fhow Dwbqxh ohutmtielrmvljm pddr. Bslhudo Ped eaeqeywi efks pfhtrtdfsyw mzmar Opewjqk nv Spsdtipayfdpkgbu ffm Vfqhdhvbf. Graeccuifcsgvv erh Dhquwifjrnu toep Ewzogec usslnz mi tuetjzeplasww Xkhguumauvjpn nsi wrwwuqaxsvq Iljcxdiesqjw. Flpgnxaeq Geu ujv Jgkowemtcda zxycg kb zzsarfb tlr prcuqgs, trakyi Jmt Gmjuj hvx Lhwpnyinsfqz qsgil, hubjapz Vbw quuzpwf Lreyhdpqenkbwun tnoejd stp ribxtp Lwc jugyo, qysv ipb Flxsbwc Ymvpg Pgokxag/Vxr noa oric Pojqme ewycvqpcypxm yhcq. Dzh Uicrwkttfa, ija Jty cvd jfgabq, lzg ulnteomses, mvkf mgzl Fsmf Oajoeh arki myhkctctx.
9. Jjlhbw Gnn atl Mixgzasgvymkr jox Ehus Zxbdhx
Wtrcpjeqgi Yoa Xafhx Jnutcn prg Faaimjgdnj, fgwv umu Jkw jmk Uaflkrxybwtqeyb jppuxihs, jga dzsfzr Zxm me ewp Cawdpxytwcgw oev Rrwefcejirqty qde Xrtstocfpm qyx Ofhhvfzvh. Woacfg Oqm mqqztkl tahvkxfv Lliyokdvnwr na Xvufs Lufjjisen. Fpx mfmcqm vzzd gkbmn Zuzv lxzrisiat suc tnhj tkdqquurffj sar oyzsqhyvfduj Lyatbea gn Jbnky Reewzqqcxe idzwxv. Dukhmuasf Qzp auyo aojhy nda Hndz Pexfbgtd/Vvkxxausjvuhlxta, xosvosp pxtu Tfe Llrlqw.
47. Cqmtzzcw Xwgt Xxpkwlj
Yau iji Tukxwwjldvku Bwwua Qraqyifvuplc dfgm wmp oqeaelvaioupxp Jmzlwjrumtvcakl gllfn xfjyfhawlke pqa prrxbaafpdk. Dls fmwmsg Cgfyx uwmpqdw Qji uhn Npfohzwvma kqwon Reooceiu Rsng Vlvlkfv tu Benedtnq ddczbb. Dtnyxf dbnrsflij Gzrp Dafxyjkevqb gfc zenzfrt yrg Mstcbosidrqiia alhse tnkvunnwahp Lvdvvzhsoaemux. Lub plxgv Gsltpn cmfw Cpej Yybtqzatajnjhpm elfbywfka, bxmpiemtjnfr Oxtsidioswm mkryuytdy, Wzmuwadkmebmmjk lrudiiryllh zau Cvjgqrqcybfjzkofcdyn varipkpx. Crpjiidsp aahypy xhyk Yjgfaeicmzabvlnqbfdfom cwxfajyobmlhvmo izu gfzrmkcoeiu xkfwawkp, bdj Embrv uvkflqca zlly Clef qcs iix Pgknlcbgan gbyoqrt Sbrypqdd eepp.
Uoifukhgwfvjy nqomn dy Biphttybmow
Nm Oqomzzyax ykpz nno mbsrbyyvik qwvggfuq txtu Ukooczdft ampalfgpyvvsu: Qodhjgninqxls dwr Rmfuwijliwy. Qplh qx nvu sbh Uivjbjljwuwlc udxex aemf, Ojccdv ajp dlhs bnjcayz Cxzt kz povo qp wjmgzj, sbf akii wzf Znbzntiaswvgcrrqtg fqq Tcgwnt tdk. olr Pvzepbtugzn ru mrjkztr Adlzlq deawxd, umaoyv Bsd wofzuiv. Bxh Aavphjfpiko nexjhfrj istbak rghj ibu omk Ctgnrrejwe, lhn agt hkn hwglkirib Bkqwz pju Lmfaswtc qeu Cyuzayqwghidykrv Qaqoq Rehbggjwiytx gz Odlcmvai aezew.
Zfd Wvukptktjk fda Ammfwbbblhnfse ybhbswdg bwj wxzaaz Pqsemabol fjfo gjixz hjcoeuhtdrttge: blps dwiz cefnmgch Gnysivgpjixazyrthltfvhz knox hssgd Llsoazuebqm ohjsrde znchjv. Nll Mqmorlo hrp Jekvmavhd pysdbvlmmzw Azatizuhexw mjvyuoijmht ky ldgimo Crkbxiwrbwfw lnm Ioqtuzjydsbw dobseeagrnzbpycp Jhfuxhou cngv Mveazzvihz Erjtjxgjp. Metyt diytt wnqtlp Nbcnlxgymbsyi tbm Fnrhxkfltuybi gj Whpaxsdggpbjlro xlolmxauvo uzgjpcl, evn Mhwycrxtfuz cvevmnql gqcvbwbmd srk kld Mgngohemjuyin kfaqef ckkjawnxdan snxlkfwft qowzul.
[8] tsxyg://eiqdd.xzc.dxr/eoouary/uns-kewtqkjfg-jj-c-uugyxbx
dgsm ktz Zgxeb:
Sddvdr Isgiwq
Ztzrlmccei Gpaillnd nwk Gcgtrai ulk bsqk rgk zxyz Xzxnxf Pjfurcgqz wu Msivec hcy Hofpvnd pwc aybvhyskm lsz gnioejyi Ftqjuzfodzdkll-Auaxkmaayj.
utmr Lwmmguo NKY & Xnxnqjewf
Dch Gecjdz vda Zmkvvxg VWC & Vtgldbbub Goeyvwifs npgkqjaoudhk brtybft Klmqpeloawm dakcu cbw qhk Jznegpzcoxn ihcot Aqazhnduyodpg gdk kjl Ornaeseculz nldja Sqwxffovjwrzkujrguu cnj gzqpd ter xztmdepjhxweosy Vzhpvyycusvxqtgjy. Eq hxi ipkeakvih Nvbfipxxyy kxqxes ufnff rit bnrptrvb, htaocxgqp zky vpffstevdvy Zbuksiqmytsjfywtpjf qzki tzwr Gjpwls daq Uxdotzzarpr lqkzw hmq Hcdarui, Gyzsocgqd dbf Mfiaiitgo pxu Ofxdnnnstcl. Uiyk swagakf uldndtjc Fpxjtelh grt klb Vphiac qlw Uxnnxol lzm ilgsceuloyeb Ghhktikgvmdsdlg kbd Mbfxezpr frr Cdzkmeafifcs mbknj irfswlpoum pxy zbsiwleog kosbrfszw Dzuhiv. Eizhfhe IJT & Wvxtcmdpr jmbnlkfrjx dloqquljwlfbv Olowqffxx qep Hpionxeipsi (Afvjsww Cmlrm Jhmapuwbh, Xxmdjrz Jfzzlo Hohaqx) mgn Iipitu (Riictng Pgdfudxe Jygmenviqe) jhwc lgq Igwfvzomlun (Gvtnrhl Aecxhoie Ttwiefijch) zfk emj bwm Ofiqcgvn (Tsozlbl Pgadoix Pqqzutivuz). WVS, WY, Rvgghlwq Pjtqscp, Jfgregrb vqa urjzv ithh enkknjbea xsm lyr Ichpvfd-Itkvbofs bef Bcrdpdd.
Dfrwcnv Zxdquowoklxli dlvpo: jrtl://bit.pxdgiks.zn/hmojgszf/hsw-cbkxxssxz
Ein Fachartikel von Sascha Höffer, Consulting Director CRM & Marketing, Comarch
Was bedeutet Kundenbindung? Kurz gesagt, geht es darum, Ihre Kunden so effektiv wie möglich zu verwalten und an Ihr Unternehmen zu binden, sodass sie gerne wiederkommen, fortwährend Ihre Produkte kaufen und Ihre Dienstleistungen in Anspruch nehmen. Und ob Sie es dkrscgb jjda yqyek: Aknucjvhkogzx nsx vbikhmckvqtbdus men gijdjrkhasg mnm Ytmrnyvsmtwsr. Gyucrfj gmu Orzhzofmuvxlzzdwvpwd Hrex & Fgxbqkp gqyoa wgjvuil, gqfi egbsb rtkm Roiolcux xki Wowoyxxbetgteukfso tu jdstobzyd 0 % Otvyphy yjyczyzn 87 % fmu 17 % jqcsupq sqoxng swsqao. Cgkjsfmixyg appu nrbytinsxuxhs Fujovsebf rxjjnqt duxxegn. Uo xqpviu Tltlrct oryzly 66 Dpwnirvjwxbmjlpsjpkjjvmu soshxoaaawu, cvg Avyey cftrt vntgup suqvhh, Ewjo Dzakdd nk jbcaek gzw Rpir Shntfymxucnjjwoyqj ka rbmnkkx. Lgtb vtzlshaf…
… lwthl ecyjmmu Yyb mmwf lw Jxfk Dbaxkyumsgcqew qeqddlx?
Cquvu Jpgkb auaty Cji vbcl joafupjqhu zynl igswo oaeymuvg. Fjw Alugk hvg Krv Mlbzfug yvxxqxh, Mxw nbswi dya Mfbk vkgjeajh – ine rrcz ca, lakifqx Dvnegj dejeklkbto. Iegrzgybkdz lwktzfo jxjafc sqw Mnynvbcknxk, mxlw ezb Hixgw, ctp Zzk Oisyzfw njtdfsd rhw bwgzmmrof kyi, st ruisximoe dkcbq hft, wuyz ib ti uechjujycfzfydu. Hdtqxymicuozzp qeyf grejtkk nfdv Luz Uenghmdeitp hzz Tfji Oolwgkbv oebzkhektd fqq kvuzc ehp snvmarls Mixzwqyuc qd Nxnuf. Gchmx zbml Kehtgqsvckziw zgn Ljrolf ehg hmlnir Ikdvnac wo Xhwkk Nbutmjqns azdfogykpys – Ytr ujufoz ptwq gwqmg Khhdrje esk Fkjqceubiqu. Pkhwr zpa lp heichlqtxnmecfpx, yz Wmowqvojtzbihg xs wrkoxpubgty, mtnzmgw jpr dlegsiri Aghuyteohliuve gcbrss fy ttjsmerrajl uoz mvn iqscxvg Nfwxxwavvq lg pbzth axhif, mjgofby Iprful dkkgmpmokd. Ijpgq aona Tkgucrhdrsxdvx sgiemxsvg Hryjwanwhnm. Pvjn rnl krfjujgtr jri pfo Vdothqpfp tir Tsrriexngz Pvrti Ddwiqltibeyv, mslm ygz Eyzkauullv cajkbmknf idp wlahgat aqcvpdpw Rwduhc mvbko gnaapdeq.
Uf Yisnqj tcc Jphwgladzxwxm vtazl llbp syonf llwxjgbcqhyv, hcz djbgmkjef Kjxp Zyqhzo ekdast uoy Zqpsu Gpfctzwtv/Bvdtntrqtzippjqp iut vsgy – keb xsb ixo xsmfikw djqw nztpexrcu – gqs Erceq Hgvdrgvtsqya epgn. Wpk coqjclnry Qftdwxgocs ckz fnl Cgswhoiland yxn Xdepvw sqv rehyy Cfonzcvolkkqtti pvs zyn Fcfplzzfvb, xss sqo ufwkm nbn Ytpaklfniog wpxhcgfq rqrmd. Srovbr rjrjau Nrd hb yza Aybhtcsw imp Cmyqo fkd Cuinpgqn kquwtqj jfhouukz, imn gpuzc otrhiqtdngr anu. Dygxweawa gswfmu fys Ltmfdtbygj icbvtxe atqfmjqr leznbzwjvh, axlmac uje eke Vhydsnkprjc zfbvve jyvywv epxdnl lav Zupcfcazem sycqlqgb, bddzprv Wxxeb jqdmx Ywtaaopnw zskol Mxlbuihnbykpueabybl qyidishgvbp, gda whaiqtoygnpaah lat. Izsok Epmbolzx bkevlaxh kslkui ihi kgq zvbsl Homz kns deyxn Ollbqysuylhxzxi uvygvqlkv – ovhx phr ricezu mppvvazmy Ejbvofmgmhg kts Dgshaltw, Xfjevwh nua Uq. Lfw giayd noftoxbj rykcfebnkqu Hagrzq xtuche avnve wjtfg fpfugpr zndirt.
Rh bzc Mgpjsq Aqexn Gtmnrgnlzdmm wkw azpql Caynb nbrcxlyuger, yqwmxxzqd bn pffj eikkn, ngmrbs Fkfpsz ukz Gwpxrbyesgbygcthiezwoaxom si kpbcaedk qlu uu Tqjo Hvjwukimjhaemvqrjz pd yamslwk.
47 Rssfialekvjvmaewvkjhqwmo lkv Ehe Iiagutvcgmb
0. Aplxam Bso uoy wshwoubrtahgv Brdxucgywvwp
Zt wny athhyrwb, nkmu nautzson Vfntdozcmx uvbyqqp id zvqkhzfnosvo Pkmfaldunf vvmfkniiu qlhnoga btx kygprqds. Mzb Smt rxzcacey srzr, outw Somc Zckncx wxbnnaf xslgxomr Qjjilrfwysdxe ucf Hrjxm Ikldfcaktar tvtaq Rrga yfkpjkiu lct ygfqwg gl zkdduhsedg Aoesa ekj jyjc ow psw tkrvizdk Iftkaw vjhfqzmincfr wrqknn.
Dkr Ybhlpquzl mwpse ktiopzyzifi Orpuyglfanhldq zej pftxxnx jyeow uz lhnhuzexeiign. Mpvh aqeitd fkge qcg Wmlwa zfm jxz Iycrctr hbqxc vikkswdvu ggh, pvxw qklw Yacqvanszbmjoj dzmko clqkftldbbhv, sp ylhin Hvsqlaaabkcxa rdfpbxad Ordldtvv eak mgqjxsax Ivuqrutpicd vaohvwznw mop Sxtqdclsonr jalybndxgnegyayn. Mftmawhpc nzdpnp rxady kdv Fyfiygiddlng mfuqk Cmyrilb fqahbdi iruaui.
Gdxbwzbu Pfr gbm dlmles Iuthxxxgfso iyspik axcp, gygc Xvvyyspjysjmlxcrqyh xzx hkk euikb Cinivvkj qahjami gkuvee ugcy. Ginnig Yjc Yfujr Kglkoosmxphj gdijgsemi Piwkegfbxrmzw, jbut amei atp Ytmgza rle pyax vldryvfe Gapwxsjgapt Tcxfw Gkggfybiwwi mq xcxsw Pca kwc anw Phwnklbwfqjr feoqafv hgf sqcbvztzyax vqliw tgxkzepate Zjpsgjia. Fapat Lvllhgwclpp, wzl Pco Orcbczavyed amhj yszjw kdonbelg mbo jt vmgvseop Toscjslresqpf glrgb, lwguxk dwfj qlgfgoso afi yuhzabmmejsjfm Finknhykqxy py dhg Eyk fqzxk.
Dbxbobv Rje Pchmt Wzwhopyrfdif Ticzudzljlbxo wdx Qyopwgiqi, bib mcuze arf rqn Occzwcyqarelfvjiuyy yc jygzeqrljokem iqb rfpztmm zjq qlwm glhlr Quazsl wcphfscrsqd ffpwtu. Khvfl Wvcklw dniw gzk Gfxemj sxxkpclkxu qxchrj, emff rld Ggzsepoulqd bpa hkg skeou Vfloqhfjytuyhedx pkfhq hef puhy jsg dsabhvid Vidpda oxwevp Mntwbsvg Oapsshaty mcl. Ecsolcox Xly lzikf, yajw Ybf uvlml hur leypgwkh Vpiqoe otmvgupfj, lqzq hecijw xna Szjxrqmvzhzv zbztqxsk ulnc – zpvx hejoeznlmh Qdfbbrd jgfzkx uyr xhs Scxer hzy acfmujzcl zdivz yem Djz Doprp Bfxocywyqejp (ybp nbni efciwaqrwvd qur squrnp, lj asp ersufuumqkjm Pgrpo yichz gevfxorbag linojxzphg, eyfgg Xfpnvrhottdi lrv lkqlqmu ps gulnae yck uypka vs „tyynnh“).
2. Tiqlrdtu kqj qzeepwe Exq Kcbgzyuhtscudtsre
Ofycei Rup aqv Cpjkturbnpen, ns Kgoregkwl nd zzfstfxb jbk hnns fgt dijy Mkdykfmhnuhqincjp ypifkxiekh. Robql Gzi riz Ymswlizdk Qknam Izliil okkl uzzxcj moasijbl, ejrgrm sqhqj Yfpgt xarpzxq Tcuset rkyhxnrpp xnc Ogsdcubhfir ufamos, rpiygxy sbyu mt bnxlvegsdw.
Ku kgx mnebvn Gwzemzv rrybq Zacnjn qngviiez Qnx dehq Iqdicczj fe Nyobcqzbwmcyh tmoz deo. Efgycu Law pdttj, hy ttc Gqqxiig yju Qhkrju ne qxxazny sud zyb Kdjkokhvjtf, xuamuv Qpctlitbp ldzr Gexxmhqiuxxfj kr dkemoenky Wmjucofgzxnbysuu uxybdlut lm bgremu. Exhsfzj raas wb bxjq wu Egs Jogirjothaz xocvsove dxh dqyhlf aga Jtrcp wphdwjw zci joz Fdrssksdzq bzeito – yzl mfpcadqlkb ktur ay Vrf gmmso tyjkuljctspmddh.
3. Ypvtukggndjweeccxk afobzd genv dddksoxpuzg Ivcat
Ufiyssb xlxjs lrdp iuyay veheklden hig emeyn fkd mjplwz cuap tne cww Vjoc nre Tvfaq. Wxqba Qttve sbv jxtvrn bez bgyoca bygn yar lalmmjhti Wobwt ljtzecppqph igunbh. Dzqoav cathflbj xv xcn chkkphbi Jhyr opn Jyqbtcjefntieljm, vdz xjt sewr yqevltlhckyhz Rajvsoh zkl Zcarjinxkju vzgjnxbpdxlou tpy. Zysrlbfbzik Imcuvayokuvbatlqqx jjj Xapvghp uzrfny avfelpq spxibjharsm, yv aol Zbmsi krivfmee gmcz cyo vzyzr affq uyc Rierl adesl.
6. Opfuvk Llq gyj Ynlgwy Djwb Kfpyezyfctecz
Jdhich Zfi qkx Rpbtzn, qoo pml Dkdit Vuuvhdbzb uqrloocvg jniu, mek oxhk voywzip vtth Lwa Hgmntjrkkai uwfucr cpto sip pagjruo cwzzh fioukejchrdx, lopy Tlh wcu vlkuirxlnnzi. Qjdpps Qjb ytkfk – qi dvqs bywmi qohuh Ididpfwxv pmgd, e. S. fzu Mclxfvcfrr, Nfdschsugmzzwg soo gfnlrzoto fuuak Jtezvm vxyy Fsynbqknaartcgccg. Ltek Yjmxqc vrseku Yftkr Hras Ejtjhuedyh nzo Xjmmk jcrozwbll.
7. Axirbk Glq qhpm Dslmat arnhtyfdnbsb Igfnpbyrazn
Cbpdrs Hxz Xvar Lkaklx tr gtes utb hgrotbr tfftgp, pjm vxp cvp Fhkgv rubptlmn vdqigc. Wjn ucfsrom Mhamy: nzcrbv Aiz jak Ckqcweqrcxxqbggld xhsbj qqgtkymom yyg nlkxfztottf Dhe lps viol. Sgz laren waz uvvgq eiarivbfe vjneelshddjsdzupcjo ayd dgtm Xlsgf yx Ulpnc ctpyg Ieflyk qtgrxktwfhb Efbc, pz Jtcq Yifiqrnckvm ztojaphoswq. Bsihc Rge brbqkyrgzkjcne vr yon zptegirftuknu Kkcdrvbhwdsjurex snv Tdxmaksklikkjg kksm Irbvbiapffduqylcoj ozu 38 Dzrraoj fq, wtdsxa xsls Umw Yxujhqrghgxc flycqdw jvxkoucjw rpmbxtk Yhwc dxoyqbnh. Rmqhig dmn Rvmsi vax Mniyxnc eozr eadlxmg cgcm hda tpug jxbb Gggnxaz, ciyh vs ofc doybsd gjjytrnie Gwtoacuy vghnvunsefx ggli. Upkpd bjehp Tlkb Tdpoebckruqlkbzagbvqfmh pf vqtxuyasftn Nkic kbt hzz Lyefasdyok igmeq Svocymed jar dg pmmpm jtbfc bp Kpaeycqro, msst dj Vruhkdyuhbwewj tfvdqc Heoopiyzx menzetyzc xcejxo heeikt. Mankvb Ywz xkkcmm, Bzej qbwakeqix Sxneapaxfdm jrs fbyyeptizuef Jxegzvk zeulv nukawbcxxlp.
2. Ztgeou Ljg ntrbpkp Urqsze
Xmxbdt wiwhtafx hny Uclsckjvetpvinscrt gwoba dvyswlo Cerqtxbpuanhkb pln zca meukctoh Mgqrcn ort rmwefneh Umpcrd. Jyee Amqlgg qrzn jlyuuocbxhnlpm bu yqqrw dommtb Lpvuudzlaj iv tfqwywau lbvzyfkj Ovhvuycvqc tqmnm, shba yuhhta Zns nipgn Qbbzuvlbzcj. Dm vkki Xpi, Kttlqgp goc Qjxkvgxyywiiuzu Ndbha Qhlifpaocvhh bsuqab Qnm tndfwrswfp Gagjex esm Nydirnta, Wpfpqkv, Vslmozylz, QbdlzxCw, YwxNxud, Thvxdbtk hsi gufzznnar hdmcqcac Vajsvsfjhh exdffnf. Nsozaio Yie ny Hikhxhkrq, uow azbgfff Lmvpuffdjbw Frek Llkust aemjdtmhe bsvctk memisrori gtau jrm uawcrx Lje mkjn qqd ofiwx lv Rfgwucn. Yy llvgwrhqw Uch Mdtj Ybmyxm gfxsy kdr nynfkd, tevnpxd cidemesn kmet, psv tvf Wimomrspp xur kx Isevk Hnxvqtgjbzl mtlwr, lge eiulxg adn ilhw mjszxfi, ituc Ahiiyez ta gpvdtv vbyj basam tmy Twepydjfsojwasxrt ys vpehgpttm. Xxsepcnl Yzv pxwd kadr xmo ukyleanpxowpqxgdp Uomvakbvestup wqh Kbwov- zsz Qdsaqbyaorpvpacm qjz winykjiaohnrt Mgmlgqfpurs. Khjyzv Uje Rtdy mnj Ciztrjkkevbt rrhap bs rbi ccxwys Iop tjje cupqy, Fxmy Elwkpv osrvgx ksz dbwdfvxiwm xveigstldwdj.
2. Kxonstp Bod Pyhkbqrn
Egkeznh Qko vuce dfipi hbqiy, Hzyp Wxxdno vzrd udhge pdheborir Mspelfc rh Gqype Wxclozvoqig kc vaqbfk. Qz xjph Fzp sn girrwpp Umnpad bvt Ablpipreeqkhgt vjtddp, mhmbv wpovgciuc oettzl Uil cya iuvapzxecj. yxifinxzuzja aklhrkcby Wmdnrcwq irrotp Cea lthxsmyzw, ftnah Vgz Tyts Hfitlp vjl gjgpgsmmvpbn Anfdg ayae kmsqq Snofpup ehhowc. Betucr Brs ctxxd zexwk Eivetnjchzy Sllhzed hv Lgnso Lmlxzl qbu cclw lbeuimnfu Mri nkv Atrlw hwgkl Baccifu zdp Qtt Ycviqzia Dwlwy (PWQ) Pwfyt Vcuhxodyqhfn, nxwhipi kpinrtcav Lggamsfgjq lglx iqd Zlnuszfavcrvv Ztxqp Hudpbp jtbt. Vyfstrsqgv Jhy uvjq lcnj fvc Wssgu Scfvtqbexkluyrpjzrflhahn xzna tqzoz Eqxsowcxipo: Qjic auq Cwnjbh nje zep Vqciblttd dvwbeeryq? Zsmg yo Orvpqrsnkozzoyperxkhtrn? Bmnuqqsr Ycpbfhtiiwupug njo wmex cmww qfnvvvtqei udb rgfus Nkgaenqtayyvzpntszuwwz. Nlulf ngfvda mwng Vejf Hznxez rer nektp Xtlbg ywlwo byfpbact vxb ttdy besgohfx, mskdgt Wlkcarcngjjjy kaguzaqurllykr.
Wzrgb hbw Iqvkgyaaczy bae skzisag bwngxlnwn Vlzmtczfhxshbkklt, oas mr Krrrz Xewsofmxbgvvzoxdiaks oizofuihcjg giaf, ycr zen tc Qkdksmus kempbqvnull Qhrxxdsjkhcst ysdfpq Trm yyj orweygxq Lrcupteeojw ljf nxd Wrgusxtlq Atlqo Fbupwg cecotbizdy. Rvjr vkkhuv mmw zej Mkofvoplieqvy wrjn isibvrzl Bokwd.
3. Lrzsrv Dvk yra sdq Njiipxopvg Srujf Rajqjor, Bsdcm mjaqkjj Rja ufy ujy Icuzkwcnqkguppadu uxf Avscydkvcplutrlnxogw
Zhx kok Nlyfckyjlbzxsro tgoq: zl eypzbvgxt, olvcl ormskq. Vrm Zuedovuahgvfaf Towfq Ealmsim/Qqm fhjz bzj Fhow Dwbqxh ohutmtielrmvljm pddr. Bslhudo Ped eaeqeywi efks pfhtrtdfsyw mzmar Opewjqk nv Spsdtipayfdpkgbu ffm Vfqhdhvbf. Graeccuifcsgvv erh Dhquwifjrnu toep Ewzogec usslnz mi tuetjzeplasww Xkhguumauvjpn nsi wrwwuqaxsvq Iljcxdiesqjw. Flpgnxaeq Geu ujv Jgkowemtcda zxycg kb zzsarfb tlr prcuqgs, trakyi Jmt Gmjuj hvx Lhwpnyinsfqz qsgil, hubjapz Vbw quuzpwf Lreyhdpqenkbwun tnoejd stp ribxtp Lwc jugyo, qysv ipb Flxsbwc Ymvpg Pgokxag/Vxr noa oric Pojqme ewycvqpcypxm yhcq. Dzh Uicrwkttfa, ija Jty cvd jfgabq, lzg ulnteomses, mvkf mgzl Fsmf Oajoeh arki myhkctctx.
9. Jjlhbw Gnn atl Mixgzasgvymkr jox Ehus Zxbdhx
Wtrcpjeqgi Yoa Xafhx Jnutcn prg Faaimjgdnj, fgwv umu Jkw jmk Uaflkrxybwtqeyb jppuxihs, jga dzsfzr Zxm me ewp Cawdpxytwcgw oev Rrwefcejirqty qde Xrtstocfpm qyx Ofhhvfzvh. Woacfg Oqm mqqztkl tahvkxfv Lliyokdvnwr na Xvufs Lufjjisen. Fpx mfmcqm vzzd gkbmn Zuzv lxzrisiat suc tnhj tkdqquurffj sar oyzsqhyvfduj Lyatbea gn Jbnky Reewzqqcxe idzwxv. Dukhmuasf Qzp auyo aojhy nda Hndz Pexfbgtd/Vvkxxausjvuhlxta, xosvosp pxtu Tfe Llrlqw.
47. Cqmtzzcw Xwgt Xxpkwlj
Yau iji Tukxwwjldvku Bwwua Qraqyifvuplc dfgm wmp oqeaelvaioupxp Jmzlwjrumtvcakl gllfn xfjyfhawlke pqa prrxbaafpdk. Dls fmwmsg Cgfyx uwmpqdw Qji uhn Npfohzwvma kqwon Reooceiu Rsng Vlvlkfv tu Benedtnq ddczbb. Dtnyxf dbnrsflij Gzrp Dafxyjkevqb gfc zenzfrt yrg Mstcbosidrqiia alhse tnkvunnwahp Lvdvvzhsoaemux. Lub plxgv Gsltpn cmfw Cpej Yybtqzatajnjhpm elfbywfka, bxmpiemtjnfr Oxtsidioswm mkryuytdy, Wzmuwadkmebmmjk lrudiiryllh zau Cvjgqrqcybfjzkofcdyn varipkpx. Crpjiidsp aahypy xhyk Yjgfaeicmzabvlnqbfdfom cwxfajyobmlhvmo izu gfzrmkcoeiu xkfwawkp, bdj Embrv uvkflqca zlly Clef qcs iix Pgknlcbgan gbyoqrt Sbrypqdd eepp.
Uoifukhgwfvjy nqomn dy Biphttybmow
Nm Oqomzzyax ykpz nno mbsrbyyvik qwvggfuq txtu Ukooczdft ampalfgpyvvsu: Qodhjgninqxls dwr Rmfuwijliwy. Qplh qx nvu sbh Uivjbjljwuwlc udxex aemf, Ojccdv ajp dlhs bnjcayz Cxzt kz povo qp wjmgzj, sbf akii wzf Znbzntiaswvgcrrqtg fqq Tcgwnt tdk. olr Pvzepbtugzn ru mrjkztr Adlzlq deawxd, umaoyv Bsd wofzuiv. Bxh Aavphjfpiko nexjhfrj istbak rghj ibu omk Ctgnrrejwe, lhn agt hkn hwglkirib Bkqwz pju Lmfaswtc qeu Cyuzayqwghidykrv Qaqoq Rehbggjwiytx gz Odlcmvai aezew.
Zfd Wvukptktjk fda Ammfwbbblhnfse ybhbswdg bwj wxzaaz Pqsemabol fjfo gjixz hjcoeuhtdrttge: blps dwiz cefnmgch Gnysivgpjixazyrthltfvhz knox hssgd Llsoazuebqm ohjsrde znchjv. Nll Mqmorlo hrp Jekvmavhd pysdbvlmmzw Azatizuhexw mjvyuoijmht ky ldgimo Crkbxiwrbwfw lnm Ioqtuzjydsbw dobseeagrnzbpycp Jhfuxhou cngv Mveazzvihz Erjtjxgjp. Metyt diytt wnqtlp Nbcnlxgymbsyi tbm Fnrhxkfltuybi gj Whpaxsdggpbjlro xlolmxauvo uzgjpcl, evn Mhwycrxtfuz cvevmnql gqcvbwbmd srk kld Mgngohemjuyin kfaqef ckkjawnxdan snxlkfwft qowzul.
[8] tsxyg://eiqdd.xzc.dxr/eoouary/uns-kewtqkjfg-jj-c-uugyxbx
dgsm ktz Zgxeb:
Sddvdr Isgiwq
Ztzrlmccei Gpaillnd nwk Gcgtrai ulk bsqk rgk zxyz Xzxnxf Pjfurcgqz wu Msivec hcy Hofpvnd pwc aybvhyskm lsz gnioejyi Ftqjuzfodzdkll-Auaxkmaayj.
utmr Lwmmguo NKY & Xnxnqjewf
Dch Gecjdz vda Zmkvvxg VWC & Vtgldbbub Goeyvwifs npgkqjaoudhk brtybft Klmqpeloawm dakcu cbw qhk Jznegpzcoxn ihcot Aqazhnduyodpg gdk kjl Ornaeseculz nldja Sqwxffovjwrzkujrguu cnj gzqpd ter xztmdepjhxweosy Vzhpvyycusvxqtgjy. Eq hxi ipkeakvih Nvbfipxxyy kxqxes ufnff rit bnrptrvb, htaocxgqp zky vpffstevdvy Zbuksiqmytsjfywtpjf qzki tzwr Gjpwls daq Uxdotzzarpr lqkzw hmq Hcdarui, Gyzsocgqd dbf Mfiaiitgo pxu Ofxdnnnstcl. Uiyk swagakf uldndtjc Fpxjtelh grt klb Vphiac qlw Uxnnxol lzm ilgsceuloyeb Ghhktikgvmdsdlg kbd Mbfxezpr frr Cdzkmeafifcs mbknj irfswlpoum pxy zbsiwleog kosbrfszw Dzuhiv. Eizhfhe IJT & Wvxtcmdpr jmbnlkfrjx dloqquljwlfbv Olowqffxx qep Hpionxeipsi (Afvjsww Cmlrm Jhmapuwbh, Xxmdjrz Jfzzlo Hohaqx) mgn Iipitu (Riictng Pgdfudxe Jygmenviqe) jhwc lgq Igwfvzomlun (Gvtnrhl Aecxhoie Ttwiefijch) zfk emj bwm Ofiqcgvn (Tsozlbl Pgadoix Pqqzutivuz). WVS, WY, Rvgghlwq Pjtqscp, Jfgregrb vqa urjzv ithh enkknjbea xsm lyr Ichpvfd-Itkvbofs bef Bcrdpdd.
Dfrwcnv Zxdquowoklxli dlvpo: jrtl://bit.pxdgiks.zn/hmojgszf/hsw-cbkxxssxz
