Dass dieses Konzept die Zukunft ist, steht heute nicht mehr zur Debatte. Der Begriff der Kundenzentrierung ist mittlerweile allerdings so abgegriffen, dass neue Begriffe geprägt werden. Google etwa spricht von Micro-Moments. Das Tech-Startup CrossEngage aus Berlin spricht von Unique Moments. Im Gtqg oosr zj vxefqxnlr ezpnaqcsy ze xbz Rpxzsrfasflmgopbv.
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