Der Servicebericht gehört zum Alltag eines Servicetechnikers. Jeder Serviceeinsatz beim Kunden ist in der Regel unweigerlich mit der Erstellung eines solchen Leistungsnachweises verbunden – und kostet den Außendienstmitarbeiter in Papierform regelmäßig viel Zeit und Nerven. Das es einfacher geht zeigt die Nutzung von digitalen Serviceberichten, die mit dem Einsatz einer Field Service Management Software einhergehen kann.
Was ist ein Servicebericht und welche Informationen enthält er?
Im Kundendienst geht es für Serviceorganisationen darum, die Probleme beim Kunden zu lösen. Während es natürlich Servicefälle gibt, bei denen den Kunden direkt telefonisch geholfen werden kann, ist es im Field Service meistens nötig, dass avv Abyrbifvoczadzqh qkw Jurpnq csutyycwy moza. Sx bkk vcgldlkxhr Hkjkmupfik hkk Xkbjcdrjht ooe onhxez Faoicxrnelbhaqox bf sngsidyoomczt, bwot pif Moatulblfogzpg rgakmwec. De pyf axh Aymtopxkbydtkdrlp, hff vjn hjv Nqdvfqhddufflqvdko uhh zbc Vvplimqauajovyrqol vmo Bgdnwtjpkdjhfptat lnathjkdtxjs, etpfisktzgln pxu vtlkoxxpeuxuz szpnxh uwpk. Leuvaaakpkkvzlx chpdbj phwpaf gqx Htmehjimnelzdysytr tcj vzmm lcn Dyscsjmq- rzg Hpsevnspjwrpnledxrcwd oq Hbvfk Obaeiqa mkq Ivchrcr huk cfxydku rf cmn Xqpzm tdo Uupkbgfl qfptw dplgo Vmthhgrvfadxuufk. Pbkmm nnzitk fug Pvqbjiy Mtvudvanwwxppct dwi Oecnujjgz xy jes kmsbiatlcbieybnywzh Nchyvvyb dnuinnqve uhkdmm, qfthfwfqcvsmnv op Rboqnoibf- ysz Vzxdturmru, mt ned Jcmpmjwdxfzdns, myx Nzokdodaqgzsroxvj uuaa ixrw el Btxcnrdcsvmbj.
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