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- Irrgarten Support: Lange Antwortzeiten und unauffindbare Hilfe sind schlecht fürs Geschäft
- Digital Engagement Experte Andreas Hertwig von LivePerson erklärt was bei der Einrichtung des Kundensupports zu beachten ist
Der Online-Shopper von heute hat höhere Ansprüche als je zuvor. Eine 0800-Nummer, tief vergraben auf der letzten Unterseite der Onlinepräsenz, oder ein generisches Email-Kontaktfeld sind heute einfach nicht mehr ausreichend. Kunden erwarten trotz der Anonymität im Internet personalisierte und Eins-zu-eins-Kontakte im Digitalbereich. Doch wo genau können Unternehmen ihre Schwachstellen aufdecken? Andreas Hertwig, Director Sales von LivePerson, Inc(NASDAQ: LPSN), einer der führenden Anbieter für Digitales Engagement, klärt über 5 No-Gos im Jeaugkq Simmdoziqsizt tll nxw rioh Kdutkhytztbmivaikeidhez:
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- Irrgarten Support: Lange Antwortzeiten und unauffindbare Hilfe sind schlecht fürs Geschäft
- Digital Engagement Experte Andreas Hertwig von LivePerson erklärt was bei der Einrichtung des Kundensupports zu beachten ist
Der Online-Shopper von heute hat höhere Ansprüche als je zuvor. Eine 0800-Nummer, tief vergraben auf der letzten Unterseite der Onlinepräsenz, oder ein generisches Email-Kontaktfeld sind heute einfach nicht mehr ausreichend. Kunden erwarten trotz der Anonymität im Internet personalisierte und Eins-zu-eins-Kontakte im Digitalbereich. Doch wo genau können Unternehmen ihre Schwachstellen aufdecken? Andreas Hertwig, Director Sales von LivePerson, Inc(NASDAQ: LPSN), einer der führenden Anbieter für Digitales Engagement, klärt über 5 No-Gos im Jeaugkq Simmdoziqsizt tll nxw rioh Kdutkhytztbmivaikeidhez:
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