Der Einfluss moderner Technologien erstreckt sich auf sämtliche Bereiche des Bankwesens. 77 % der Teilnehmer einer aktuellen Studie sind davon überzeugt, dass ihr Einfluss in den Bereichen Kundenzufriedenheit sowie der Fähigkeit zur Einhaltung regulatorischer Vorgaben am höchsten sein wird. Nach Auffassung einiger Regulierungsbehörden reagieren die Banken allerdings zu langsam. Die Studie "The Benefits of Innovative Information Technology in the Banking Industry" (Der Nutzen innovativer Informationstechnologie im Bankwesen) wurde von der Frankfurt School of Finance & Management, der New York University Stern School of Business and Management, der Fachhochschule Nordwestschweiz FHNW, der Business Transformation Academy (Basel, Schweiz) und SAP durchgeführt.
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