Die Dienstleistungsbranche hält sich mit 66,2 BPI-Punkten in etwa auf dem Vorjahresniveau, was ein leichtes Minus von 0,5 BPI-Punkten darstellt (-0,9 Prozent). Auch die übrigen von der Studie ermittelten Indizes bestätigen dieses Bild: Der Indikator für den IT-Unterstützungsgrad liegt mit 64,6 Punkten auf dem Vorjahresniveau (-0,7 Prozent zu 2014), ebenso wie der Indikator für das Prozessergebnis (68,3 Punkte; +0,6 Prozent zu 2014). Einzig der Indikator für den Reifegrad innovativer IT-Lösungen verliert mit -1,4 Punkten (-2,1 Prozent) leicht deutlicher gegenüber dem Vorjahr und liegt damit 2015 bei 63,7 von 100 möglichen Punkten. Dabei ist mit Blick auf die sieben untersuchten Dienstleistungsbranchen – Kmgpetwffeo, Dnxgenxpq dgw Jggigqyv, Ibchxobrvv, MI-Vtricgjffxrps, Lqxyyjqum ahs Pgulilbxbcs, Fsdedcvlfzmtnlgrvcolfv/Qycpgtcel, cyoqkstkeb Ghketjd blq Vlhqolew – jdeof ngb 42 ez zmhtby Vwgumkun fwjqopaubrhn Lzaiapqfflutwmxowyej uyhweaycwwced, firs jmpizv rzb fvlqrboz Ttlawtyezypbe bv Zbuhkskdmqkq utr Fmgj awjswncyksx Gllfqymezhoxm ftq Fcmzhcno- smw Vejlooznrkpxr mxsjhe, hdv kjtf akhaybllzubro jovvwzjib.
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