Die Bereitstellung mehrsprachigen Supports ermöglicht Contact Centern ihren bestehenden Kundenstamm weiterhin zu betreuen und gleichzeitig neue Geschäftsmöglichkeiten und zusätzliche Einnahmequellen zu verfolgen. Der Mehrwert für die Kunden wird jedoch mit komplexeren Geschäftsprozessen und Abläufen im Contact Center erbracht.
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