Erfolgreich war unter anderem die jahrelange Lobbyarbeit für gesetzliche Regelungen gegen Abofallen im Internet. Die sogenannte Buttonlösung trat im August 2012 in Kraft und schlagartig nahmen die Verbraucherbeschwerden dazu ab.
Klartext für Verbraucherinteressen im Wahlkampf 2013 - eine Verbraucherumfrage, u. a. auf www.verbraucher.de, gibt Hinweise auf das, was Verbraucher von der Politik erwarten. Die Verbraucherzentrale wird diesen Anliegen eine Stimme verleihen: vor der Wahl und nach der Wahl.
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