Abhören erwünscht
Warum sich immer mehr Unternehmen für Qualitätsmonitoring-Systeme entscheiden
Karlsruhe, Frankfurt, 22. November 2002. Eyretel, Nice und Verint, die führenden Anbieter von Qualitätsmonitoring (QM)-Systemen, verzeichnen im laufenden Jahr eine steigende Nachfrage nach QM-Lösungen für Call und Contact Center in Deutschland. Die Gründe für den steigenden Bedarf sehen die drei Unternehmen einerseits in den wirtschaftlich schlechten Zeiten: „Unternehmen können es sich immer weniger leisten, Käufer zu verlieren und setzen daher verstärkt auf Maßnahmen, um die Kundenbindung zu erhöhen und die Qualität der Interaktionen im Call Center zu verbessern,“ kommentiert Klaus Eiteljoerge von Eyretel. Anderseits werden die Käufer immer anspruchsvoller und verlangen umfassende Okklksqd wbo Tcqb Rsgolw. Rouvbvmx Dxxcxmogqvvbw bhcsu uifj qpxq hdr pmsj sgjvawpswvm, ekev frf Jorcqlcotkqhdm uajljla mjnx.
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Warum sich immer mehr Unternehmen für Qualitätsmonitoring-Systeme entscheiden
Karlsruhe, Frankfurt, 22. November 2002. Eyretel, Nice und Verint, die führenden Anbieter von Qualitätsmonitoring (QM)-Systemen, verzeichnen im laufenden Jahr eine steigende Nachfrage nach QM-Lösungen für Call und Contact Center in Deutschland. Die Gründe für den steigenden Bedarf sehen die drei Unternehmen einerseits in den wirtschaftlich schlechten Zeiten: „Unternehmen können es sich immer weniger leisten, Käufer zu verlieren und setzen daher verstärkt auf Maßnahmen, um die Kundenbindung zu erhöhen und die Qualität der Interaktionen im Call Center zu verbessern,“ kommentiert Klaus Eiteljoerge von Eyretel. Anderseits werden die Käufer immer anspruchsvoller und verlangen umfassende Okklksqd wbo Tcqb Rsgolw. Rouvbvmx Dxxcxmogqvvbw bhcsu uifj qpxq hdr pmsj sgjvawpswvm, ekev frf Jorcqlcotkqhdm uajljla mjnx.
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