German Speaking IT Support / Helpdesk 1st/2nd Level (m/f/d)

At DTS Cloud Security, an integral part of the DTS Group, we are at the forefront of innovation in cyber security, managed services and technologies. With our two high-tech data centers and our own security software, we offer customized hybrid solutions to our clients. Enjoy working in one of our 14 locations, with flat hierarchies and an open-door culture. Our diverse and international team of over 450 employees work in a flexible, friendly, and collaborative environment. Discover exciting opportunities with us, where your ideas are valued and your journey is our priority. Be a part of our mission to innovate and secure the digital future.

Your Tasks

• End user support for customers (remote)
• Qualification and dispatching of incoming support requests
• Incident solution (1st Level)
• Microsoft client system support and adaptations to existing systems in the Microsoft server environment
• Support IMAC for Customers
• IT-support (1st Level) for colleagues

Your Profile

Your Know-how

• Fluency in spoken and written German
• Fluency in spoken and written English
• Completed training or studies in the field of IT or comparable professional experience
• Basic knowledge of network technology, DNS/DHCP and Windows Server operating systems
• Experience in supporting Microsoft Office and Windows client operating systems

Your Personality

• Distinct customer and service orientation
• Self-sufficient and organized way of working
• Strong team and communication skills
• Solution-oriented mindset and reliable manner

We Offer

• 30 days of vacation (regardless of the length of service)
• Private health insurance for our employees and their dependents (spouse/children)
• In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period
• Go for EAT - Ticket restaurant card
• Modern hybrid way of working, characterized by flexible working arrangements
• Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency
• Continuous opportunity for personal and professional development and learning
• Personal company hardware
• Free snacks and beverages